Account checks

Moonwin Casino account verification: documents, checks and timing

Every licensed casino must confirm who its players are, so plan on the review taking up to 71 hours once your papers are in.

Start verification

Licensed operatorGaming Control Board Curaçao OGL/2018/7796/514, operating since 2018

Know what to expect

Checked before your first payout, not after

Useful the moment a withdrawal sits on hold or a message asks you for papers.

Who checks

Moonwin Casino N.V.

License held

Gaming Control Board Curaçao, OGL/2018/7796/514

Review time

71 hours

Due at the latest

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Get it right first time

Send clean copies and clear the check on the first try

After this you will know exactly which copy to send and what slows the review down.

Read the list before you send

Open the verification section of your account and read the short list of papers it asks for, because the wording there is what the reviewer works from.

A copy that passes first time

Photograph the full page in daylight, all four corners inside the frame and no glare, since a cropped edge is the most common reason a copy comes back.

Once matched, no second look

Show a statement or screenshot where your name and the payment method you used are visible together, so the reviewer can tie the deposit to you.

What happens while you wait?

Wait for the reply in your inbox and keep an eye on the verification address, as the review can run to 71 hours and nobody will ask you for more while it does.

Four papers

What the reviewer is looking for in your papers

Worth reading before you photograph anything, so the second attempt never happens.

Proof of identity

ConfirmsYour name and date of birth

Must showPhoto page, all four corners, no glare

Proof of address

ConfirmsWhere you live now

Must showName, address and a date within three months

Payment method confirmation

ConfirmsThe card or wallet behind a deposit

Must showYour name plus the method and account shown

Three fixable slips

Out of date, out of luck. A passport scan with an expiry date behind you is refused because the licence requires a document that is valid today. Upload the current passport photo page again Check the expiry month before you scan it

Two names, one player. A bank statement showing a different surname than the account is refused, since the reviewer must match every record to one person. Send a statement in the account holder's name Update the address in your profile first

Pick the newest bill. A power bill from months ago fails, as proof of address must show where you live now, not where you lived. Pull the most recent bill you have Choose a bill with your full name

Routine check, not an accusation

A short form asks where your money comes from, and Moonwin Casino is required to send it: licence OGL/2018/7796/514 from the Gaming Control Board Curaçao makes the check routine for every AML programme. Nothing about it suggests wrongdoing on your side.

Depending on the pattern of your activity, you may be asked for one of these.

Recent bank statements
Payslips from your employer
A tax return summary
Proof of a property sale
Pension or dividend statements

Four trigger points

Learn what sets a review off

After this block you will know exactly which step of your play brings the request.

Date of birth at sign-up

At registration a field asks your date of birth, because the licence sets the floor at 18 and a document must confirm it.

A mismatch on file

A profile name or address that differs from your papers stops the check, and the reviewer returns to you with the field that has to change.

Large sums pause

A sum far above your usual pattern brings a funds question, and the reviewer asks for papers that show where the money was earned.

Why hold the payout?

Before the first payout leaves, the account must be verified, so the reviewer asks for the documents and checks each one against your profile.

Documents cleared

What the check changes for your withdrawal

Quick answers on why Moonwin Casino asks, what it reads, and where your files end up.

Why does Moonwin Casino want to know where my money comes from?+

The source of funds check is a routine duty under the licence, aimed at money laundering, and it is not a suspicion about you. A reviewer may ask how you fund deposits and how you afford them. Answering plainly and once keeps the file closed.

Which licence does Moonwin Casino hold and who issued it?+

Moonwin Casino N.V. holds licence OGL/2018/7796/514 from the Gaming Control Board Curaçao. That board sets the identity and anti-money-laundering rules the reviewer in your account follows. The company number 759117 (Curaçao) sits on the same register.

Is it safe to send my ID and bank statement to Moonwin Casino?+

Yes. Files travel over 128-bit SSL encryption, and the team reads them only for the check. Send a copy through the secure upload in your account rather than by ordinary email. Data sits with Moonwin Casino N.V. at Dr. M.J. Hugenholtzweg, Willemstad.

My surname changed after marriage, so will the check still pass?+

Send the certificate or decree that bridges the old name and the new one, alongside the current ID. A reviewer then matches your deposit method and address to the same person. Tell the team in the same message so the case stays together.

Do I have to be verified before I can cash out for the first time?+

Yes, the licence requires it at the latest before your first withdrawal. Moonwin Casino may ask earlier, at registration or when your first deposit lands, so keep copies ready from the start. The pay-out waits until the file clears.

Will I need to send the same documents again in a year or two?+

Usually not, as the file stays with your account once it passes. A fresh copy is requested only when an ID expires, an address changes, or a limit on the account moves. Re-sending takes one upload and the same review queue.