Before you press play

Want play to stay a pastime at Moonwin Casino?

Play only from 18+, and the deposit limits, loss limits, session reminders, cooling-off period and self-exclusion of Moonwin Casino sit in every account.

Set a deposit limit

Licensed operatorGaming Control Board Curaçao OGL/2018/7796/514, operating since 2018

Key facts

The essentials for your first session

Moonwin Casino keeps the basics short, so a limit is never more than a few taps away.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2018/7796/514

Helpline0800 654 655

Limit questions[email protected]

Support built into your account

Room to play without overspending

Every control here is switched on inside your Moonwin Casino account and nowhere else.

How much can you add?

A deposit limit caps how much you can add to the account over a period you pick. Switch it on before your first session, while you are calm and thinking clearly.

Do you chase losses?

A loss limit stops play once your losses in a set period reach a figure you chose in advance. Turn it on if you have ever chased money back after a bad run.

How long have you been playing?

Session reminders prompt you to check the clock at intervals you choose, so a short session does not quietly become a long one. Set one if you play in the evening.

Need a break before carrying on?

A cooling-off period pauses your account for a while, keeping your balance and history intact. Reach for it when you want distance without closing the door behind you.

When a pause is not enough

Self-exclusion blocks your account and replaces play with a firm stop: you agreed to it and it holds. Use it when a pause already feels too light.

Four quick steps

Put a deposit limit on your account now

Use this when you have decided on a figure and want it fixed before play begins.

Are you in the right account?

Sign in and open the account settings area, then look for the section headed with limits or controls. Check that you are signed in under your own name.

Pick deposit limit

Choose deposit limit first, since it is the one that stops money leaving your wallet. Loss limits sit in the same place if you want a second safety net.

Choosing your span

Decide whether the cap covers a day, a week or a month, and pick the span that matches how often you play. A weekly cap usually suits casual evening play.

The summary box

Confirm the figure, then read the summary box to be sure it matches what you intended. Once saved, the lower cap applies to your next deposit.

Which one fits what you need right now?

Need a few days off? Ask for a pause and your account stops accepting play for a set stretch, then the usual access returns on its own. Start it from the account settings and you keep your balance.

Closed to play, not to payouts. Choose self-exclusion and the account closes to play for a long period, and it cannot be undone early. Set it from the account settings; your balance stays yours to withdraw.

No national register here. New Zealand keeps no national register, so self-exclusion lives inside your Moonwin Casino account and covers play here only. Extend the reach by calling the helpline for local support.

Free support nearby

Call a free line before you decide anything

Tells you who answers, at what hour, and what stays between you and them.

Gambling Helpline Aotearoa

Ring the helpline any hour, any day, for a calm conversation about your play or a relative's, at no cost and with nothing shared beyond the call. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Reach the Problem Gambling Foundation for free counselling, peer and cultural support through clinics across the country, weekdays during the day, for players and families alike. pgf.nz

Safer Gambling Aotearoa

Pore over Safer Gambling Aotearoa for plain information on the signs of harm, practical tips and a finder for support close to where you live, for you or a relative. safergambling.org.nz

Before fun turns into pressure

Noticing these signs while they are still small gives you room to choose a limit or a pause in your account before play turns into strain. Acting early is simply good housekeeping.

Read through and see which of these sound familiar in your own week.

Playing longer than you planned to
Chasing a loss with another deposit
Spending money set aside for bills
Hiding your play from people close
Borrowing to keep your account topped up
Feeling restless on days you don't play
Telling yourself you'll stop tomorrow

Your answers

Answers you can act on tonight

You will know who to contact, what changes in your account, and how long each step holds.

Can I raise a deposit limit I set earlier at Moonwin?+

Limits sit in the account section where you set them, so the same place handles a change. Any new ceiling takes effect only after you save it, and it applies from that moment rather than to past play.

What does a cooling-off period block and when can I play again?+

A cooling-off period takes your whole account out of reach, rather than capping one figure. Play becomes possible again once the period you chose runs out, and nothing in it can be cut short. Use it when you want a gap without shutting the door.

Does self-excluding at this casino stop me joining others in New Zealand?+

No. New Zealand has no national self-exclusion register, so a self-exclusion is set in the casino account and holds only there. It does not travel to other operators, and no list carries your name between them.

How do I close my account permanently?+

Email the support address shown on this page and say you want your account closed for good. Staff confirm the closure, and your balance is handled before the account is shut. Closing is the firmest option and needs no waiting period.

Where can a family member get advice about my partner's gambling?+

The Gambling Helpline Aotearoa takes calls from relatives as well as players, and it runs around the clock. Problem Gambling Foundation counselling and Safer Gambling Aotearoa guidance are free too. Both are listed beside this text.

Can my self-exclusion be lifted before it expires?+

No. A self-exclusion runs for the whole period you selected and cannot be shortened, whatever your circumstances. That is the point of it: the decision is made once, by you, and then holds on its own.